You have the legal right to cancel your order within 14 working days of receipt of the goods.  We want you to be happy with your purchase, but if for any reason you are not satisfied, we shall give you a full refund, or exchange, provided the goods are returned to us in perfect condition. This excludes any instruments or accessories in our special offer section.

You will be responsible for the cost of returning all goods, either by post or courier.  You may also return instruments or accessories in person at our Edinburgh or London shops.

If you wish to return goods, please advise us by email . The goods should be unopened and wrapped in the original packaging.  Extra care should be taken with fragile items. The package should be clearly addressed to:

Stringers of Edinburgh
7 York Place

We will let you know by telephone or email as soon as the goods have been received.  Your refund or replacement will be processed as quickly as possible. All refunds will be issued to the debit or credit card originally used to make payment. Please allow 10 working days for this to reach your account.